The Hi-Touch Division of XLeration Services

Review Generation

Problem:

Reviews from our happy customers is one of our most effective tools in gaining the trust of potential customers. Consumers what to know how others felt about your products and/or services.


The problem is:

 

  • Many customers get busy and don't seem to carve out the time to leave a good review, even if they REALLY, REALLY liked you.
  • On the reverse side, customers are at the ready to complain about a disappointing experience (even if you were not at fault or tried to make things right)


The result is:

  • You only have a handful of reviews on your Google business profile, Facebook, etc. and we consumers are ranking you against your competition.
  • You have a skew of bad reviews because per above, consumers are more likely make the effort to complain than praise.

 

Solution:

Adopt a system that will make it easy for your customers to leave reviews and for you to monitor and respond to them. I interviewed one of the support members of my go-to review generation system to describe the benefits of Local Impact.

Next Step:

PRICING:

  • Is very reasonable based on the time it will save you and the reviews you will get because it is EASY!
  • They offer a 14 day FREE trail.
  • Pricing starts at $39/mo
  • Details at LocalImpact.com (this is my affiliate link)

Schedule a FREE consultation to learn more or for set-up help

CLICK to Schedule

Summary:

Multiple methods to request reviews will boost review volume and quality

  • Bulk uploading of contacts serves as a strong starting point to catch up on missed reviews
  • One-off entry also available
  • Links let any employee easily send invites without platform login. This is a great strategy to include "would you leave a review?" during a client follow-up call to add a personal touch (vs. just sending a text or email requesting a review)
  • Campaigns automatically send one (or two) text requests and up to three email reminders over two weeks, improving conversion
  • NOTE: Benefit of a text request is clients can dictate a review into their phone and be done in seconds


Also included in the system:

  • Connections to Google, Facebook, and many other platforms
  • Review monitoring so any review posted can be easily responded to with AI composing a suggested response
  • Widgets that will feed reviews onto your website platform for real-time updates.
  • These widgets can be filtered by ratings (only posting 4 to 5 star reviews) as well as by category so you can tag certain reviews to match the services page on your website.
  • Competitor monitoring (up to 4) helps make sure you stack up well amid your competition.